Frequently Asked Questions

All-day menu orders can be cancelled within 48 hours of placing the order, provided at least 48 hours' notice is given before pickup or delivery, to receive a refund. Catering event cancellations must be made in advance, and the refundable amount depends on the amount of notice provided.

Yes. We cater events anywhere in Australia with a minimum order value of $1,000 plus applicable travel fees.

Refunds are based on the timing of your cancellation. The closer to the event date, the less refundable your payment becomes. Please refer to our Refunds & Cancellations section for detailed refund guidelines.

We only share event photos of the food setup. We will never include images of you or your guests without your prior written consent, as requested in your catering contract.

Please ensure someone is available to receive your order. Missed deliveries are non-refundable.

We’re happy to help with adjustments when possible. Please notify us at least seven days prior to your event. For all-day menu orders, changes are subject to availability.

Yes, we can accommodate a wide range of dietary needs. Please let us know when you place your order so we can plan accordingly.

All deliveries are packed in insulated containers to maintain temperature. Once you accept delivery, food safety becomes your responsibility.

Absolutely. We offer ongoing catering for businesses and private clients. Contact us to set up a plan.

We accept bank transfer, major credit cards, and secure online payment links.

Yes. We handle your information confidentially and comply with Australian and international privacy regulations.